xbeji's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how xbeji collects, uses, and protects your data.
Table of Contents
xbeji ("we", "our", "platform") operates a trusted online gaming and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect from you while you use the xbeji.cam website and related services, how we use it, and how we keep it secure.
By using our platform, you agree to the terms described in this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
Data Collection
xbeji may collect your information through various methods. We only collect information that is necessary for the proper operation of our services.
1.1 Information You Provide Directly
Information you provide yourself during account registration, login, and use of our services includes:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
1.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Time spent on the website and pages visited
- Referral URL (where you came from before arriving at our site)
- Gaming history and transaction records
1.3 Information Received from Third Parties
In some cases we may receive additional information about you through identity verification service providers, payment processors, or fraud prevention organisations. This information is always collected for legitimate purposes and in compliance with applicable law.
Purpose of Data Use
xbeji uses your personal information for the following purposes:
- Account Management: To create, verify, and secure your xbeji account.
- Service Delivery: To manage gaming, betting, and financial transactions, and to improve your experience.
- Identity Verification: To confirm your age and prevent fraudulent activity.
- Payment Processing: To complete deposit and withdrawal transactions and ensure financial accountability.
- Customer Support: To resolve your questions and complaints.
- Promotional Communications: To inform you about bonus offers, competitions, and updates, based on your consent.
- Responsible Gaming: To identify gambling-related problems and provide assistance when needed.
- Legal Compliance: To comply with applicable laws, regulatory requirements, and our Terms and Conditions.
Data Storage and Security
3.1 Security Measures
xbeji applies industry-standard security technologies to protect your personal and financial information. Our security measures include:
- SSL (Secure Socket Layer) encryption — complete protection during data transfer
- Data encryption — encrypted storage of sensitive information at rest
- Firewall and intrusion detection systems
- Regular security audits
- Restricted access — only authorised staff can view the information they need
3.2 Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for the period required by applicable law for legal obligations, dispute resolution, or contract enforcement.
Financial transaction records are generally retained for a minimum of five years, in compliance with applicable anti-money laundering regulations.
Sharing Data with Third Parties
xbeji never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers who carry out specific functions on our behalf. These include:
- Payment processors (bKash, Nagad, Rocket, Upay and banking partners)
- Identity verification service providers
- Fraud prevention and cybersecurity providers
- Game software providers (limited to necessary technical information only)
- Customer support technology providers
Strict confidentiality agreements are maintained with these partners and they may only use information for specified purposes.
4.2 Legal Requirements
We may be legally required to disclose information in the following circumstances:
- By order of a competent court or through a valid legal process
- To assist government regulatory bodies in investigations
- To prevent money laundering or terrorist financing
- To investigate fraud or criminal activity
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new ownership. We will notify you in advance in such cases.
Cookies and Tracking Technologies
The xbeji website uses cookies and similar tracking technologies. These technologies help us improve our services, remember your preferences, and enhance the overall user experience.
5.1 Types of Cookies
- Essential Cookies: Required for the basic operation of the website — login sessions, security verification, and so on.
- Functionality Cookies: Remember your language preference, display settings, and other personalised settings.
- Analytics Cookies: Monitor site traffic, usage patterns, and service performance.
- Security Cookies: Help detect and prevent fraudulent activity.
5.2 Cookie Controls
You can reject or delete non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some xbeji features to not work properly.
Your Rights
As a user of xbeji, you have the following rights:
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to object to the processing of your information in certain cases.
- Right to Data Portability: The right to receive a copy of the information held about you in a readable format.
- Withdraw Marketing Communications: The right to stop receiving promotional emails or messages at any time.
To exercise any of the above rights, please contact us by email. We will respond to your request as soon as possible in accordance with Bangladesh Standard Time (BST, UTC+6).
Minors' Data
xbeji strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from minors.
We apply age verification methods during the registration process. If a person registers using false information and it is later found that they were a minor, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
Third-Party Links
The xbeji website may contain links to third-party websites such as game provider information pages. These external sites have their own privacy policies and xbeji is not responsible for the privacy practices of those sites.
We advise you to read the privacy policy of any third-party website before visiting it and make decisions accordingly.
Policy Changes
xbeji may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- By updating the date on this page of the website
- By sending a notification to your registered email address
- By displaying significant changes after you log in to the platform
If you continue using xbeji after changes are made, you will be considered to have accepted the updated policy. If you have any objections after a policy change, please contact our support team.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy and data protection team is always ready to assist you.
- Email: [email protected]
- Live Chat: 24/7 live chat on the website — support available in Bengali
We generally respond to your enquiry within business days in accordance with Bangladesh Standard Time (BST, UTC+6). For urgent privacy matters, contacting us directly via live chat will get you a faster response.
Related Policies
Also read our other policies that govern your use of your xbeji account and services:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Guidelines for safe and moderate gaming
- About Us — Learn more about xbeji
- FAQ — Answers to common questions
Have a question about privacy?
Our 24/7 support team is ready to answer any of your questions in Bengali.