xbeji Terms and Conditions

These terms and conditions ("Terms") set out the legal agreement between the xbeji platform ("Platform", "we", "our") and all its users ("you", "player"). xbeji provides online casino, sports betting and other gaming services to the Bangladesh market.

These Terms operate under Bangladesh Standard Time (BST, UTC+6) and are governed within the applicable limits of Bangladesh law. By accessing or using this platform, you give your consent to these Terms.

xbeji is committed to maintaining service quality and user safety. In addition to these Terms, our Privacy Policy and Responsible Gaming guidelines also apply.

To open an account and use xbeji services, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must be a legal resident of Bangladesh.
• You must have full legal capacity.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information you register must be true, accurate and up to date.

2.1 Registration Process

During registration you will need to provide a valid mobile number, email address and personal details. xbeji may request additional information at any time for identity verification purposes.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. If any unauthorised access to your account occurs, you must notify the support team immediately. Sharing account details with third parties is prohibited.

2.3 Account Verification (KYC)

xbeji conducts a Know Your Customer (KYC) process for security and fraud prevention purposes. You may be asked to provide a national identity card, passport or other valid documents for large withdrawals or suspicious activity. Withdrawals may be held until verification is complete.

xbeji strictly prohibits anyone under the age of 21 from using the platform. This is not only our policy but our ethical responsibility toward protecting minors.

• xbeji reserves the right to verify the date of birth provided at registration.
• If any user provides a false age, their account will be immediately closed and all deposited funds will be forfeited.
• Parents are encouraged to use parental control software to prevent their minor children from accessing this site.

xbeji offers various bonuses and promotional offers that are subject to specific terms.

4.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit up to a maximum of ৳20,000. A minimum deposit of ৳500 is required to receive this bonus. Before withdrawing the bonus, you must wager the total amount (deposit + bonus) 10 times (wagering requirement 10x).

4.2 General Bonus Terms

• Separate terms apply to each bonus and will be communicated at the time the bonus is offered.
• Withdrawals will not be possible if the wagering requirement for bets placed with bonus balance has not been met.
• If bonus collection from multiple accounts is attempted, all associated accounts will be closed.
• xbeji reserves the right to modify, suspend or cancel any bonus offer.
• Each bonus may only be received once. Claiming a bonus more than once from the same device, IP address or payment method is prohibited.

4.3 VIP Program

The xbeji VIP program has four tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4% weekly cashback), Gold (up to 0.6% weekly cashback), and Platinum (up to 0.8% weekly cashback). Players can advance to higher tiers through regular and active gaming. VIP benefits are subject to change.

xbeji processes transactions through local payment methods in Bangladesh, which are convenient and secure for players.

5.1 Accepted Payment Methods

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: All major commercial banks

5.2 Deposit Terms

• Minimum deposit amount: ৳500 (for each method).
• Bets can be placed once the deposited amount has been credited to the account.
• Depositing via a third-party payment method or someone else's account is prohibited.
• All deposits must come from a payment method registered in your own name.

5.3 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• A standard withdrawal may take between 15 minutes and 2 hours to process.
• KYC verification must be completed before a withdrawal can be made.
• Withdrawals will be held if the wagering requirement for any active bonus has not been met.
• Withdrawals can only be made to the same method used for the original deposit.

5.4 Transaction Review

xbeji reserves the right to review and hold any transaction in cases of suspected suspicious activity or fraud. Additional verification information may be requested in such cases.

The following rules apply to betting and playing games on xbeji:

6.1 Sports Betting

• All bets are accepted before the market closes. In-play betting rules apply separately after a match has started.
• If a bet is voided due to a technical error or unclear market description, the original stake will be returned.
• Bet outcomes will be determined based on the announcement from the relevant results authority.

6.2 Casino Games

• Each game has its own rules, which can be found within the game.
• If a game is interrupted due to a technical error, the relevant round may be voided.
• All game software is operated by third-party providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe).

6.3 Result Disputes

If a dispute arises over the outcome of a game, the support team must be notified within 48 hours. Disputes will not be accepted after this time limit. Final decisions will be made based on server logs and game records.

The following activities are strictly prohibited on the xbeji platform to protect its fairness and security:

• Creating or operating multiple accounts.
• Using any bot, automated software or strategic assistance program.
• Abusing bonus offers (bonus hunting, system manipulation).
• Exploiting platform vulnerabilities or bugs for unfair advantage.
• Money laundering or illegal financial activity.
• Using a false identity, forged documents or a third party's identity.
• Manipulating games through collusion with other players.
• Payment chargeback fraud.

If participation in any of the above prohibited activities is proven, the relevant account will be immediately closed and all deposited and won funds may be forfeited.

xbeji reserves the right to suspend or permanently close any account under the following circumstances:

8.1 Reasons for Account Suspension

• Violation of these Terms.
• Presence of suspicious or fraudulent activity.
• Failure to complete KYC verification or provision of false information.
• Order from a court or regulatory authority.
• Precautionary measure while an active investigation is ongoing.

8.2 Voluntary Account Closure

Any player may voluntarily close their account. To do so, contact the support team via 24/7 live chat or email ([email protected]). All valid balances may be withdrawn before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, players may apply for Self-Exclusion for a specified period. Visit our Responsible Gaming page for more details.

xbeji places the highest importance on the security of your personal information. We keep all data protected using SSL encryption technology.

• Your personal information will never be sold or rented to third parties.
• Data will only be used for service improvement, KYC verification and fulfilling legal obligations.
• Cookies and tracking technologies are used in a limited way to improve the user experience.

Read our Privacy Policy for full details about your privacy rights.

xbeji believes that gaming is a form of entertainment, not a means of earning income. We encourage all our users to play responsibly.

• Do not bet beyond your means.
• Do not consider gambling as a way to pay off debt or solve financial problems.
• Keep your gaming time and budget under control.
• If you run into trouble, take a break and seek help.

Our platform offers deposit limits, session limits, and self-exclusion features. Visit the Responsible Gaming page to learn more.

To the maximum extent permitted by law, xbeji is not liable for the following:

• Interruptions to games or betting processes due to loss of internet connection.
• Unexpected technical errors or server outages.
• Software issues from third-party game providers.
• Losses caused by the user's own negligence regarding their account.
• Force majeure events such as natural disasters, cyberattacks, or government restrictions.

Under no circumstances will xbeji's maximum liability exceed the original amount of the transaction in question.

xbeji is committed to resolving all disputes with its players in a fair and transparent manner.

12.1 How to Submit a Dispute

• First, contact our support team via 24/7 live chat.
• If unresolved, send a detailed written complaint to [email protected].
• Include the transaction ID, date, amount, and a description of the issue in your complaint.

12.2 Resolution Timeframe

Standard disputes are targeted for resolution within 7 business days. Complex cases may take longer, but you will be notified if that is the case.

12.3 Final Decision

Decisions made by xbeji based on server logs, game records, and transaction data will be considered final.

xbeji reserves the right to change, amend, or update these terms and conditions at any time.

• Players will be notified of significant changes via email or platform notification.
• Continued use of the platform after any changes constitutes acceptance of the new terms.
• If you do not agree with the updated terms, stop using the platform and contact support to close your account.

The date shown at the top of this page indicates when the terms were last updated. Always review this page to stay informed of your rights.

If you have any questions or need clarification about these terms and conditions, please get in touch with us:

• Live Chat: Support available 24/7 in Bengali — start a chat from any page on the platform.
• Email: [email protected] — you will typically receive a reply within 24 hours.

Our support team is active on Bangladesh Standard Time (BST, UTC+6). We are committed to responding to all enquiries respectfully and promptly.